Welcome to Kezora Jewellery. By accessing or using our website and purchasing products from us, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.
1. General
- These Terms & Conditions apply to all users of the website, including browsers, customers, and merchants.
- By accessing this website, you agree to be legally bound by these terms.
- Kezora Jewellery reserves the right to update or modify these terms at any time without prior notice.
2. Products & Services
- All products displayed on the website are subject to availability.
- We make every effort to display product images, descriptions, and prices accurately; however, minor variations in color, design, or appearance may occur due to photography and screen settings.
- Jewellery weights and measurements may vary slightly due to handcrafted processes.
3. Pricing & Payments
- All prices listed on the website are in Indian Rupees (INR) unless stated otherwise.
- Prices are inclusive/exclusive of taxes as mentioned on the product page.
- We reserve the right to change prices at any time without prior notice.
- Payments must be made through secure payment gateways available on our website.
4. Orders & Acceptance
- Placing an order does not guarantee acceptance.
- Kezora Jewellery reserves the right to cancel or refuse any order due to product unavailability, pricing errors, or suspected fraudulent activity.
- Order confirmation will be sent via email or SMS after successful payment.
5. Shipping & Delivery
- Delivery timelines are estimates and may vary based on location and external factors.
- Kezora Jewellery is not responsible for delays caused by courier partners, natural calamities, or unforeseen circumstances.
- Accurate shipping details must be provided; we are not liable for delivery failures due to incorrect information.
6. Returns, Exchanges & Refunds
- Returns and exchanges are subject to our Return & Refund Policy, available on our website.
- Jewellery items must be unused, undamaged, and returned in original packaging.
- Customized or made-to-order jewellery may not be eligible for return or exchange.
7. Cancellation Policy
- Orders can be cancelled within a limited time after placing the order.
- Once an order is shipped or processed, cancellation may not be possible.
- Refunds (if applicable) will be processed according to our refund policy.
8. Intellectual Property
- All content on this website, including images, designs, logos, text, and graphics, is the exclusive property of Kezora Jewellery.
- Any unauthorized use, reproduction, or distribution is strictly prohibited.
9. User Conduct
You agree not to:
- Use the website for unlawful purposes
- Upload or transmit malicious content
- Violate any applicable laws or regulations
- Attempt to gain unauthorized access to the website or its systems
10. Limitation of Liability
- Kezora Jewellery shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
- Our liability is limited to the value of the product purchased.
11. Privacy Policy
Your use of our website is also governed by our Privacy Policy, which outlines how we collect and use your personal data.
12. Governing Law & Jurisdiction
- These Terms & Conditions are governed by the laws of India.
- Any disputes shall be subject to the exclusive jurisdiction of the courts in India.
13. Contact Information
For any questions regarding these Terms & Conditions, please contact us:
Email: support@kezorajewellery.com
Phone: +91 87003 13616