At Kezora Jewellery, we ensure safe, secure, and timely delivery of your jewellery. Please read our Shipping Policy carefully to understand how orders are processed and delivered.
1. Order Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Customized or made-to-order jewellery may require additional processing time, which will be communicated at the time of order.
- Orders are not processed on Sundays or public holidays.
2. Shipping Locations
- We currently ship across India.
- International shipping may be available on request and subject to additional charges, duties, and customs clearance.
3. Delivery Timeline
- Estimated delivery time is 3–7 business days after dispatch, depending on the delivery location.
- Delivery timelines are approximate and may vary due to courier delays, weather conditions, or unforeseen circumstances.
4. Shipping Charges
- Shipping charges (if applicable) will be clearly mentioned at checkout.
- Free shipping offers, if any, are subject to promotional terms and conditions.
- Additional charges may apply for remote or non-serviceable locations.
5. Order Tracking
- Once your order is shipped, a tracking ID will be shared via email or SMS.
- Customers can track their shipment using the courier partner’s tracking link.
6. Delivery Guidelines
- Please ensure that your shipping address and contact details are accurate at the time of placing the order.
- Kezora Jewellery is not responsible for delivery delays or failures due to incorrect or incomplete address details.
- Someone must be available to receive the order at the delivery address.
7. Damaged or Missing Packages
- If the package appears tampered with or damaged at the time of delivery, please do not accept the order and inform us immediately.
- In case of missing items or damaged products, contact us within 48 hours of delivery with supporting images or videos.
8. Failed Deliveries
- If delivery fails due to customer unavailability or incorrect address, re-shipping charges may apply.
- Orders returned to us due to failed delivery may be cancelled, and applicable shipping charges will be deducted from the refund.
9. Insurance & Packaging
- All jewellery orders are securely packed to ensure safe transit.
- High-value jewellery shipments may be insured at our discretion.
10. Contact Us
For any shipping-related queries, please contact:
Email: support@kezorajewellery.com
Phone: +91 87003 13616